Workshops
Our public learning and development workshops are designed for individuals
that want to invest in their
future and for organisations with employees that will benefit from the variety of skill-enhancing workshops that
CFCD offers. All workshops can be run in-house and tailored to the needs of the organisation and individual
participants.
We focus on building leadership capability, improving performance, and creating career and business resiliency. We integrate actual workplace scenarios whenever possible into all our workshops.
Build an Engaged Workplace
We spend at least a third of our life, and half of our waking hours at work.
It is therefore important to understand our individual contribution to creating
a positive work culture and how to get the best from ourselves, staff and
work colleagues.
This 1-day workshop presents new ideas and strategies from the field of positive psychology and its application in the workplace. The workshop
will enable participants to gain practical skills in positive leadership
and in creating a positive climate to boost well-being, performance and employee satisfaction..
The workshop includes the Realise2 Strengths Assessment Tool.
Who would benefit:
- Leaders or Managers who are keen to implement some practical strategies to improve the performance and satisfaction levels of
their team - Anyone who would like to improve their well-being and engagement
at work
Learning Objectives:
- Gain insight into the core elements of a positive work culture
- Identify the principles of well-being at work
- Develop strategies for increasing positivity and engagement at work
- Identify your strengths via the Realise2 Strengths Assessment tool
- Learn how to use your strengths to effectively engage staff
- Identify the conditions needed for employee engagement
- Positive leadership and the link to employee engagement
- Learn how to communicate in a positive manner
- Use positive inquiry to create a positive climate
- Cultivate a growth mindset with staff
- Strategies for building positive teamwork
CURRENTLY ONLY AVAILABLE IN-HOUSE
Coaching Skills for Managers
One of the key qualities of being an effective manager or supervisor is the ability to coach effectively. It involves deliberate and specific activities that are designed to help people develop their skills by learning on the job. As an effective manager or supervisor, you need to know when and how to apply these skills.
In this 1-day hands-on interactive workshop, you will learn how to successfully coach your staff using various tools and techniques so you can help individuals and teams move to higher levels of performance.
Who should attend:
- Line managers, team leaders, and supervisors that want to get the best out of their people
Learning Objectives:
- The role of the manager and why a good manager is a good coach
- Build a climate of trust when coaching
- Learn interpersonal skills required for coaching: empathic listening, questioning, and giving effective feedback
- Identify coaching opportunities with staff
- Appreciate individual learning styles and needs
- Use a simple and effective model when coaching
- Identify and present performance gaps to employees
- Set and communicate appropriate goals and expectations when coaching employees
- Handle difficult situations with confidence
- Provide positive and constructive feedback in a way that motivates and leads to positive change
- Coaching skills practice
CURRENTLY ONLY AVAILABLE IN-HOUSE
Conducting an Effective Performance Review (1/2 Day)
Many managers are concerned about how best to conduct reviews and link them to development plans and future training. Being responsible for your staff's performance, you must be ready, willing, and able to set and communicate clear expectations and provide support to achieve them.
This half-day workshop (8.45 a.m.-12.30 p.m.) will cover the fundamentals of conducting an effective performance review. You will learn how to prepare for the review, conduct the review meeting, and monitor and follow up on performance.
Who should attend:
- Managers, Team Leaders, and Supervisors who carry out staff reviews or prepare Individual Development Plans for their staff
Learning Objectives:
- The importance of planning, preparing, and structuring the performance review
- Employee preparation for the review - set the right expectations
- Learn how to listen, question and give clear and specific feedback
- Review performance objectives so you can provide specific feedback describing the gap between expected and actual performance
- Define areas for development and set clear performance objectives
- Avoid common pitfalls when conducting the review
- Handle performance problems and sensitive issues effectively
- Create Individual Development Plans with your staff
- Monitor and review progress of objectives and development plans between review meetings
- Develop your feedback skills to motivate staff between review meetings
Click the start date below to register online
| Melbourne | Facilitator |
| Wednesday, 07 August 2013 | Catherine Twiss |
| Sydney | Facilitator |
| Thursday, 08 August 2013 | Lauren Lorge |
Early bird rate: $390.00 + GST; otherwise $440.00 + GST
Dealing with Difficult People & Situations (1/2 Day)
At one time or another, everyone has to deal with difficult people. Knowing how to deal with difficult people and situations will allow you to approach your work with more enjoyment and your colleagues with greater confidence.
This half-day workshop (8.45 a.m.-12.30 p.m.) presents useful techniques that help all employees "keep their cool" in a wide variety of difficult situations. It outlines the successful elements of dealing with difficult situations and difficult people of all types - whether they are customers or colleagues.
Who should attend:
- Anyone who feels that their response to working with difficult people
could be improved.
Learning Objectives:
- Gain insight into why people can become difficult
- Identify the different types of difficult behaviours and specific strategies for handling them
- Be less of a target with difficult people
- How to pre-empt challenging situations and avoid escalating them further
- Develop assertive communication skills which will help you manage difficult behaviours
- Learn the importance of non-verbal communication in difficult situations
- Use words that make a difference in difficult situations
- How to deal with emotions and feelings
- Learn how to give feedback to the difficult person
- Turn conflict situations into opportunities to communicate openly
CURRENTLY ONLY AVAILABLE IN-HOUSE
Effective Delegation Skills (1/2 Day)
Effective delegation saves you time, develops and motivates your staff, and creates greater teamwork. Poor delegation results in underperformance, job dissatisfaction, and stress.
This half-day workshop (8.45 a.m.-12.30 p.m.) will give you the practical tools you can use to plan what to delegate, to whom, and how to delegate effectively resulting in effective task and project completion.
Who should attend:
- Managers
- Team Leaders and Supervisors who want to improve their time management and productivity by delegating
- Staff who recently transitioned into a management or supervisory role
- Anyone who would like to improve their delegation skills at work
- Employees on the 'receiving end' of delegation.
Learning Objectives:
- The role of delegation in developing employees and increasing your effectiveness as a manager/supervisor/team leader
- Effective versus ineffective delegation
- Identify appropriate tasks and people when delegating
- Manage the delegation process and balance tasks between the team
- Responsibilities that can be delegated and those that cannot
- Strategies for overcoming reluctance to delegate
- Handle employee resistance to delegation
- Monitor progress without micromanaging
- Establish the right feedback channels when delegating
CURRENTLY ONLY AVAILABLE IN-HOUSE
Effective Time Management
- Are you struggling to cope with unread or unanswered e-mails?
- Do projects frequently take longer than you anticipated?
- Do your high standards make it tough for you to let go of a project?
- Do constant interruptions make it hard for you to get anything done?
- Do you have trouble saying no to requests even when you don't have time to do what is being asked of you?
This 1-day interactive workshop provides practical tools and techniques to increase your productivity and reduce stress.
Who should attend:
- Any employee who wants to improve performance by managing their time more effectively
Learning Objectives:
- Identify time wasters and non-essential tasks and learn how to control them instead of being controlled.
- Break the "procrastination cycle".
- Identify and set workload priorities including scheduling time for maintenance tasks.
- Improve your ability to focus on high priority tasks and understand the difference between "vital" and "urgent".
- Create your personal "time management system".
- Establish short, medium, and long term goals.
- Successfully manage telephone and email time.
- Keep meetings short and to the point.
- Manage interruptions and learn the art of delegation.
CURRENTLY ONLY AVAILABLE IN-HOUSE
Effective Time Management (1/2 Day)
- Do you feel stressed out and pressed for time more often than not?
- Are you drowning in unread or unanswered e-mails?
- Do projects frequently take longer than you anticipated?
- Do your high standards make it tough for you to let go of a project?
- Do constant interruptions make it hard for you to get anything done?
- Do you have trouble saying no to requests even when you don't have time to do what is being asked of you?
This half-day workshop (8.45 a.m.-12.30 p.m.) encourages participants to focus on those tasks that are important and eliminate or prioritise those which are not essential.
Who should attend:
- Any employee who wants to improve performance by managing their time more effectively
Learning Objectives:
- Your approach to time management:
- Identify time wasters and non-essential tasks and learn how to control them instead of being controlled
- Identify set and manage workload priorities
- Improve your ability to focus on high priority tasks and understand the difference between "vital" and "urgent"
- Handling email overload
- Manage interruptions
- Create your personal "time management system"
CURRENTLY ONLY AVAILABLE IN-HOUSE
Effective Workplace Communication
Effective communication is so important for organisational success, not only for managers, but also for their employees. When all members of a team, department, or organisation are able to communicate well with each other and with people outside their group, they are much more likely to perform.
This 1-day workshop will provide you with the tools to understand your personal behavioural style and become a more confident communicator and build better workplace relationships.
Who should attend:
- Any person who wants to maximise their positive impact on others through effective communication and interpersonal skills
Learning Objectives:
- Recognise, understand, and appreciate other's communication styles
- Adapt your communication style to build understanding and cooperation
- How perception and image can impact others' opinion of you and your job performance
- Increase your self-awareness by managing your own responses to challenging situations
- Roadblocks to effective communication and how to overcome them
- Develop empathic listening and effective questioning skills
- Give positive feedback to improve performance and encourage motivation
- Receive feedback and use it to improve your performance
- Be assertive without being intimidating
- How to have a 'courageous' conversation with others
CURRENTLY ONLY AVAILABLE IN-HOUSE
Effective Workplace Communication using the Everything DiSC® Workplace Profile
Effective communication is so important for organisational success, not only for managers, but also for their employees
When all members of a team, department, or organisation are able to communicate well with each other and with people outside their group, they are much more likely to perform.
This 1-day workshop will provide you with the tools to understand your personal behavioural style and become a more confident communicator and build better workplace relationships.
Who should attend:
- Any person who wants to maximise their positive impact on others through effective communication and interpersonal skills
Participants complete the Everything DiSC® Workplace Profile online prior to the event. You will then receive a detailed description of your behavioural style.
Learning Objectives:
- Understand your DiSC® behavioural style and how it affects the way you communicate with others
- Recognise, understand, and appreciate other's communication styles
- Adapt your communication style to build understanding and cooperation
- How perception and image can impact others' opinion of you and your job performance
- Increase your self-awareness by managing your own responses to challenging situations
- Roadblocks to effective communication and how to overcome them
- Develop empathic listening and effective questioning skills
- Give positive feedback to improve performance and encourage motivation
- Receive feedback and use it to improve your performance
- Be assertive without being intimidating
CURRENTLY ONLY AVAILABLE IN-HOUSE
Essential Skills for Managers (3 - 1/2 Day Modules)
This 3-module workshop will provide you with solid and easy-to-apply skills needed to manage effectively. Through group discussions, role plays, case studies, assessments, and real life practical examples, you will gain the confidence to plan, organise, coach, motivate, delegate, and communicate in order to advance your career as a manager.
The workshop takes place in half-day sessions (8.45 a.m.-12.30 p.m.) over three consecutive weeks. This makes the workshop easier to schedule and provides an opportunity to review what you learn each week and apply it in a practical manner in the workplace.
The workshop includes the Everything DiSC® Workplace tool.
Who should attend:
- Team leaders, new supervisors/managers or more experienced managers with little or no formal training in management skills
- Staff looking to progress into a management position
Learning Objectives:
DAY 1: THE ROLE OF THE MANAGER
- Purpose and role of the manager/team Leader/Supervisor
- The impact of management behaviour on employee engagement
- Determine individual behaviour style using Everything DiSC® Workplace Profile when supervising staff
- Understand strengths and limitations of each style
- Adapt your style to increase your managerial effectiveness
- Benefits of using a coaching style of management
DAY 2: GOAL SETTING, EMPLOYEE MOTIVATION AND EMPLOYEE FEEDBACK
- Setting SMART Goals (Specific, Measurable, Achievable, Realistic and Time-based) that motivate staff
- Prioritising and aligning goals with departmental and organisational goals
- Give effective feedback to redirect or reinforce performance
- Handle difficult feedback situations
- Understand the impact different communication styles have on giving and receiving feedback
- Use active listening to gain information and understand staff's perspectives
DAY 3: MANAGING THE WORKLOAD AND DELEGATION
- Identify and set priorities in workload
- Apply the "Urgent/Important Process" to set priorities
- Communicate priorities decisively to staff
- Relationship between delegation and empowering staff
- Guidelines for effective delegation
- Use different types of delegation to accomplish immediate and long-term goals
- Assess the barriers to effective delegation and overcome resistance
- Develop and prioritise specific actions you can do back in the workplace
- Identify the competencies on which you will focus for your ongoing development as a manager
CURRENTLY ONLY AVAILABLE IN-HOUSE
Get Tough with Stress (1/2 Day)
Get Tough with Stress is a half-day workshop (8.45 a.m.-12.30 p.m.) which takes a positive approach to stress management. It shows you how to toughen up with stress and how to see it as an opportunity for personal growth and development and not a threat.
The workshop explains stress and its effects on the mind and body. It gives simple, practical strategies that you can use to cope with personal and workplace stress.
Who should attend:
- Anyone who wants to learn effective techniques for managing day to day stress especially in the workplace.
Learning Objectives:
- Understand what stress is and how it impacts your attitude towards work
- The physiological consequences of stress
- Identifying stress symptoms
- Stress and the body's immune system
- Change and stress
- Control your attitude to stress
- How to become psychologically assertive
- Stress boomerangs: the stress we transmit comes back to stress us
- Strategies to develop stress toughness
- Increase productivity by better managing stress
CURRENTLY ONLY AVAILABLE IN-HOUSE
Giving Effective Feedback (1/2 Day)
One of the most important workplace communication skills is the ability to give feedback effectively. It is also one of the most challenging especially when the focus is on feedback about job performance.
This half-day workshop (8.45 a.m.-12.30 p.m.) helps you to become proficient at presenting goal-oriented, detailed feedback for improved performance.
Who should attend:
- Managers
- Team Leaders
- Supervisors or any person who needs to improve their skills in giving regular and ongoing feedback.
Learning Objectives:
- Create the right environment to give feedback
- Identify barriers to giving constructive feedback
- Time your feedback - know when not to give feedback
- Confront difficult situations before they get out of hand
- Learn a simple, powerful model to deliver specific and balanced feedback
- How to give positive feedback to improve performance and encourage motivation on a regular basis
- Provide feedback to the difficult/marginal/outstanding performer
- Give upward feedback
- Avoid feedback mistakes
- Learn to ask for feedback
CURRENTLY ONLY AVAILABLE IN-HOUSE
Giving Feedback & Conducting Difficult Workplace Conversations (1/2 Day)
There are many subjects that we find difficult to talk about in the workplace. How you handle them can make the difference between a successful outcome and having an unresolved problem.
This half-day (8.45 a.m.-12.30 p.m.) workshop will equip you with practical strategies for conducting difficult workplace conversations. Learn how to turn challenging conversations into a foundation for improved relationships, enhanced morale, and increased productivity.
Who should attend:
- Anyone who wants to learn effective techniques for giving feedback and conducting difficult conversations with others.
Learning Objectives:
- When is it appropriate to have a difficult workplace conversation?
- Identify barriers to conducting difficult conversations
- Identify the types of difficult conversations you need to have - are they about the right issue with the right person?
- Preparation is the key to conducting difficult conversations
- Overcome resistance to, or avoidance of difficult conversations
- How to begin a difficult conversation
- How to give constructive feedback during a difficult conversation
- Control your emotions and avoid defensiveness while conducting a difficult conversation
- How to end a difficult conversation on a positive note
- Follow up techniques after conducting a difficult conversation
- Practice conducting a difficult conversation
Click the start date below to register online
| Melbourne | Facilitator |
| Tuesday, 03 September 2013 | Anita Tesoriero |
| Sydney | Facilitator |
| Thursday, 12 September 2013 | Linda Newby |
Early bird rate: $390.00 + GST; otherwise $440.00 + GST
Influencing for Results (1/2 Day)
Would you like to influence your manager, colleagues, employees, customers, vendors, or suppliers more effectively?
Whether you need to influence them to agree with your ideas, make and keep commitments, help you complete a task, or work in a team, your success depends on your ability to effectively use your persuading and influencing skills.
This half-day workshop (8.45 a.m.-12.30 p.m.) provides the proven techniques for persuading, influencing, and motivating others. Participants learn the use of 'power language', how to exercise influence, and how attention to our verbal patterns helps us alter the balance of power.
Who should attend:
- Any person in an organisation or business, at any level, who has to influence managers
- Other staff, clients, or customers to sharpen their communication and interpersonal skills to influence, generate results, and enhance leadership ability
Learning Objectives:
- Understand influencing styles and the uses of persuasion
- Techniques to communicate and present information in a more persuasive manner
- Understand others so you can persuade, influence and make an impact
- Manage difficult situations more confidently
- Develop more effective working relationships through influence
- Apply positive influence behaviour to specific work situations
CURRENTLY ONLY AVAILABLE IN-HOUSE
Interview & Hire the Best (1/2 Day)
Interview & Hire the Best is a half-day interactive workshop (8.45 a.m.-12.30 p.m.) that teaches you how to develop or improve your interviewing skills.
You will learn practical interview techniques to avoid problems and
streamline the process in order to successfully hire the best.
Who should attend:
- Technical and non-technical managers
- Supervisors
- Team leaders
- Human resource professionals
- Anyone with little or no training in interviewing and selecting employees
Learning Objectives:
- Identify the skills, behaviours, and attitudes needed for the position
- Plan and prepare for the interview
- Develop and ask effective targeted questions to select the best candidate "Hands-on" interviewing practice (role playing) while receiving coaching on interviewing techniques
- Focus on factors and information necessary to assess the candidate's skills, background, personality, and cultural fit
- Handle challenging candidates
- Identify and objectively assess candidate flaws
- Conduct effective reference checks
- Evaluate and hire the best candidate
CURRENTLY ONLY AVAILABLE IN-HOUSE
Interviewing Skills for Selection Panels (1/2 Day)
Interviewing Skills for Selection Panels is a half-day interactive workshop (8.45 a.m.-12.30 p.m.) that teaches you how to develop or improve your interviewing skills.
You will learn practical behavioural interview techniques to avoid problems and streamline the process in order to successfully select the best candidate.
Who should attend:
- Anyone who sits on a selection panel and would like to improve their interviewing skills
- Anyone who is new to sitting on selection panels or is likely to sit on one in the future
Learning Objectives:
- Identify the skills, behaviours, and attitudes needed for the position
- Plan and prepare for the interview
- Develop and ask effective targeted questions to assess the criteria using non-discriminatory techniques "Hands-on" interviewing practice (role playing) while being coaching on interviewing techniques
- Focus on factors and information necessary to assess the candidate's skills, background, personality, and cultural fit
- Handle challenging candidates
- Objectively and fairly assess candidate flaws
- Conduct effective reference checks
- Evaluate and select the best candidate
CURRENTLY ONLY AVAILABLE IN-HOUSE
Introduction to Emotional Intelligence in the Workplace (1/2 Day)
People with high Emotional Intelligence (EQ) can manage their emotions, communicate effectively with others, manage change well and solve problems. They also have empathy, remain optimistic and are skilled at influencing and persuading others.
This half-day workshop (8.45 a.m.-12.30 p.m.) exposes participants to the fundamentals of Emotional Intelligence and how to apply the EQ competencies to specific workplace situations.
Who should attend:
- Anyone in any job function and at any level who is interested in understanding how emotional intelligence can improve their performance and productivity, personally and professionally.
Learning Objectives:
- Emotional Intelligence explained in plain English
- Understanding of the 5 core competencies of Emotional Intelligence: self-awareness, self-regulation, motivation, empathy, and interpersonal skills and what this means in practical terms
- Practical tips on how to use these competencies to improve self-awareness, communication, relationships, and problem solving
CURRENTLY ONLY AVAILABLE IN-HOUSE
Lead & Manage Your Team Through Change
In order to thrive and survive in today's organisations, individuals must be ready to embrace and handle change. Often change is met with resistance because employees lack experience and understanding in how to deal with change.
This 1-day hands-on change management workshop is for managers, supervisors, and team leaders who want to understand the nature of change and learn how to guide their staff through the emotional and intellectual process inherent in organisational change.
Participants will also learn to better understand the responses of their staff, develop strategies to manage and lead change, deal with staff resistance, and overcome ambivalence.
Who should attend:
- Managers, team leaders, supervisors who lead and/or implement various types of changes in their organisation as well as those who want to broaden their current change management skills.
Learning Objectives:
- Gain insight into the organisational impact of change and its effect on employee performance
- Understand the cycles of change and the roles different people play in the process
- The importance of effective communication during a change process
- Recognise and adapt to the emotional cycles associated with change
- Establish staff commitment to change objectives Develop a plan for guiding staff through each phase of the change process
- Provide support and encouragement to staff during change
- Encourage employees to take responsibility for and ownership of the change process
- Understand and manage resistance to change
- Techniques to strengthen resilience in staff during a change process
CURRENTLY ONLY AVAILABLE IN-HOUSE
Make Networking Work for You (1/2 Day)
Do you wonder why some people seem to get better jobs or promotions or
have the ability to get things done successfully with or through other people? Chances are these people have highly developed networking skills.
Building business and personal networks can make or break a business or
a career. This half-day workshop (8.45 a.m.-12.30 p.m.) will give you the tools
to maximise opportunities to develop and expand your network.
Who should attend:
- Decision makers
- Leaders
- Managers
- Sales and marketing personnel
- Anyone who wants to build better business and working relationships
Learning Objectives:
- Establish your networking goals
- What are the benefits of building alliances?
- Assess your networking skills
- Who should be in your network?
- Key ways to approach, develop, organise, and maintain your contacts
- How to be a 'broker' and 'connector' in your network
- Overcome barriers to building internal and external networks
- Be informed about whom you meet: ask the right questions when building a network
- Educate the people who can network for you
- Develop an organised method to expand links from people you know to people they know
- Use effective follow-up techniques
CURRENTLY ONLY AVAILABLE IN-HOUSE
Manage Your Career Development
Managing a career amidst the change and uncertainty of today's workplace presents a unique set of career development challenges.
This 1-day workshop will help participants realistically assess their career situation and acquire the tools to assume greater control over their careers.
You will learn the tools to be able to clarify your career strengths, identify transferable skills, explore career options either within your organisation or externally, understand how to effectively market yourself, and develop a career action plan.
Who should attend:
- Any person who wants to better manage their career, change career direction, and/or grow their career
- Managers, team leaders, or supervisors who want to better help
staff with their career development
Learning Objectives:
- Understand the forces affecting careers today and their implications for career self-management
- Understand the new organisational realities and their implications for the skills, abilities, and competencies you will need to be effective and ensure employability
- Gain knowledge of the career planning process
- Identify and increase awareness of your personal style, values, skills, and interests and how these impact career planning
- Use self-assessment results to better manage and plan your career and take a more proactive approach to your career development
- Identify on-the-job vs. off-the-job development
- Get and use feedback to enhance your career development
- Develop a professional network to benchmark skills, be aware of opportunities, and increase awareness of recent developments in your field of expertise
- Develop an action plan to achieve your career goals
- Learn how to effectively market yourself
CURRENTLY ONLY AVAILABLE IN-HOUSE
Managing Up (1/2 Day)
Managing up is a conscious approach to effectively working with your manager (or managers) towards goals that are important to both of you. It is also about learning when certain styles are not effective and how to adapt them to suit the situation.
Through managing up, you build a productive working relationship with your manager and develop a way to use the complementary strengths of you and your manager to deliver value to the relationship, team, and the organisation.
Who should attend:
- Anyone looking to strengthen their relationship with their manager and create a more positive work environment with superiors.
Learning Objectives:
- Understand the benefit of managing up as both a manager and as an employee
- What behaviours managers do/don't want in their employees
- Identify your manager's style, priorities, strengths, and weaknesses
- Know when and how to adapt your style to their style
- Use behavioural and communication styles to effectively navigate the manager/managed relationship
- Provide unsolicited feedback to your manager: it's about timing, permission, and specifics
- Learn to ask for feedback
- Tips for managing the difficult or challenging boss
CURRENTLY ONLY AVAILABLE IN-HOUSE
Positive Assertiveness (1/2 Day)
Assertiveness is one of the most important skills that you can have in your everyday communications at work especially when delegating, attending meetings, negotiating, motivating your staff, selling, leading, and managing conflict with your colleagues.
In this highly interactive half-day workshop (8.45 a.m.-12.30 p.m.), you will learn a range of step-by-step techniques to increase your ability to communicate assertively in challenging situations so you will feel better about yourself and your self-control in everyday situations.
Who should attend:
- Anyone who wants to develop their assertiveness skills
On-Site Assertiveness Training:
Can be tailored to the needs of client organisations and delivered on-site at a time and location of the client's choice.
Learning Objectives:
- Understand the role that positive assertiveness plays in interpersonal communication
- Assess your comfort level of assertiveness
- Understand the principles of assertive behaviour
- Stop letting situations and emotional responses control you
- Use simple assertive verbal and nonverbal communication techniques and develop assertive body language
- Practice assertive behaviour in different situations
- Communicate your needs by asking for what you want without being controlling
- Apply simple assertiveness techniques to problem situations
- Say "No" or express disagreement with confidence
CURRENTLY ONLY AVAILABLE IN-HOUSE
Prepare for Leadership: Inspire, Influence, and Achieve Results
(2 Days)
Many traits combine to make you a leader including understanding the context in which you are leading and knowing your own strengths, weaknesses, emotions, needs, and drives. To be effective, you need a clear vision of the results you want to achieve, the environment you want to create, and the relationships you want to build and sustain.
This interactive 2-day leadership training workshop provides a foundation for participants to learn the essentials of effective leadership, focusing on self-awareness, growth, working relationships, influencing skills,
and how to inspire the best performance from your staff.
Who should attend:
- Managers recently promoted to a leadership role
- Upper and mid-level managers responsible for managing
others' performance that want to develop leadership skills - Anyone who wants to become a leader or be more effective
at leading others
Prerequisite:
Solid experience in basic management skills.
Learning Objectives:
- Use this leadership workshop to move from management to leadership
- Think and act like a leader
- Align your goals to your organisation's key challenges
- Develop an authentic leadership style based on your unique strengths, abilities, and values
- Understand how leadership styles affect team members and how to adjust your style to inspire others to willingly and enthusiastically follow your lead
- Establish a climate of greater collaboration, trust, and honesty within your department
- Build and maintain productive relationships
- Effectively use the executive leadership skills of decision making, coaching, delegation, and motivation
- Set and monitor goals for your team
- Empower your team to take on more responsibility
- Create successful strategies to manage conflict
- Successfully introduce change
- Create your personalised leadership plan
CURRENTLY ONLY AVAILABLE IN-HOUSE
Resilience and Well-Being at Work (1/2 Day)
Resilience and Well-Being at Work is a half-day workshop (8.45 a.m.-12.30 p.m.) which takes a positive approach to building resilience and the impact on your well-being at work.
Who should attend:
- Anyone who wants to learn effective techniques to build resilience and increase their well-being at work.
Learning Objectives:
- The attributes of resilience
- Explore the elements of well-being and resilience in the workplace
- The link between positive emotions and well-being
- Recognising the triggers and symptoms of stress
- How to face setbacks with confidence – the growth versus the fixed mindset
- Learn some quick resilience strategies to increase well-being at work
- Create a personal resilience plan
Click the start date below to register online
| Melbourne | Facilitator |
| Thursday, 19 September 2013 | Catherine Twiss |
| Sydney | Facilitator |
| Wednesday, 18 September 2013 | Linda Newby |
Early bird rate: $390.00 + GST; otherwise $440.00 + GST
Sharpen Your Business Writing Skills
Would you like to feel more confident preparing written documents?
Almost all professionals spend 15-20% of their time writing business correspondence, whether formal or informal, paper, or electronic.
This 1-day workshop will help you convey your ideas and information clearly and precisely in proposals, emails, memos, letters, and reports. You will learn to assess the effectiveness of your writing, pinpoint strengths and areas for improvement, and tailor your writing for audience appeal.
Who should attend:
- Business professionals at all levels who want to improve their business writing skills
Learning Objectives:
- Identify good writing
- Organise your documents for effectiveness and with the reader in mind
- Use a writing style that is both professional and clear
- Using clear, concise, and persuasive language
- Edit your writing for clarity and ease of reading
- Make writing tasks easier by approaching them systematically
- Avoid grammatical errors and credibility breakers
- Use the best structure for your content
- Produce effective emails
- Become more confident preparing written documents
CURRENTLY ONLY AVAILABLE IN-HOUSE
Team Development Using the
Myers Briggs Type Indicator (MBTI®)
High-functioning teams exhibit accountability, purpose, cohesiveness, and collaboration and, more often than not, produce first-rate results. They are created by skilled managers and leaders who know how to motivate, inspire, and guide their people to success.
In this 1-day team building workshop, you will learn how to apply the MBTI® to teamwork and to know which personalities are most likely to contribute to team success. You will also learn to improve communication, manage team conflict, gain an appreciation of differences, and capitalise on team
member strengths.
The MBTI® instrument will be administered online before the workshop starts so your results can be reviewed during the MBTI® workshop.
Who should attend:
- Managers, Supervisors, and Team Leaders responsible for leading
a team - Team members who want to develop competencies, tools, and techniques to enhance team performance
Learning Objectives:
- Characteristics and competencies of a high performance team
- Apply MBTI® preferences to team work
- Understand how teams form and how they work together over time
- Effective leadership behaviour at each stage of team development
- Mobilise team participation, build consensus, reduce conflict, and move past stumbling blocks that can prevent a group from reaching peak performance
- Manage team type imbalances
- Help teams solve problems and make decisions
- Capitalise on the individual skills and communication style of each team member
- Use type awareness to communicate more effectively
CURRENTLY ONLY AVAILABLE IN-HOUSE
The Power of Goal Setting: Be More Productive in 2008! (1/2 Day)
Would you like to become more productive in 2008 both personally
and professionally?
The key is to have goals that clearly define what you want and take actions to achieve those goals. We are offering this half-day practical workshop (8.45 a.m.-12.30 p.m.) to help you create individual, team, and departmental goals that you and your staff can support. Using a simple and effective process,
you will formulate professional and personal goals.
You will formulate your action list by working through a series of exercises to address values, priorities, goals, and specific objectives. You will learn to identify key obstacles and challenges and examine the rewards and sacrifices
of achieving your goals.
Who should attend:
- Managers
- Decision makers in all industries who are responsible for achieving specific business goals
- Employees at all levels who wants to become more results-oriented
and balance their workload
Learning Objectives:
- Identify and prioritise professional and personal goals you want to achieve in 2008
- Recognise the key components of effective goal setting
- Clearly define goals based on your organisational role
- Identify key obstacles to achieving individual and team goals
- Create action steps to accomplish individual and team goals
- Motivate yourself and your team to attain your goals
CURRENTLY ONLY AVAILABLE IN-HOUSE
Think on Your Feet® (2 Days)
Working with ideas means not just 'having' ideas, but also presenting, discussing, and explaining them. Successfully 'getting ideas across' demands clarity, brevity, and impact whether by phone, 1-on-1, group meetings, presentations, email, voicemail, or across language barriers.
Think on Your Feet® is a 2-day workshop which teaches these skills to
anyone concerned with effective communications.
The Think on Your Feet® approach emphasises structured communication to present ideas in ways that will be easily understood and remembered.
Whether you are addressing 1 person or 50 people, Think on Your Feet® provides the techniques to zero-in on issues, organise ideas, and speed up preparation and response time.
Who should attend:
- Think on Your Feet® is designed for anyone who wants to improve their impromptu verbal communication skills including: managers and senior executives, technical specialists, sales and marketing professionals, financial analysts, lawyers, accountants, public affairs experts, consultants, and other professionals.
Learning Objectives:
- Structure ideas simply and persuasively
- Answer questions on-the-spot
- Get ideas across at a meeting
- Explain complex information clearly
- Sell a product or service
- Identify listener interests and concerns
- Organise thoughts while talking
- Use bridging strategies to clarify questions
- Diffuse emotional issues, and buy time
- Deal with tough questions and objections
- Turn nervousness into energy
CURRENTLY ONLY AVAILABLE IN-HOUSE
Working with Emotional Intelligence
Recent studies indicate that understanding and increasing Emotional
Intelligence (EI or EQ) is essential to workplace effectiveness, leadership potential, and career success.
This valuable 1-day Emotional Intelligence workshop provides an understanding of the 5 core emotional competencies of EQ:
self-awareness, self-regulation, motivation, empathy, and interpersonal
skills and how to apply them to specific workplace situations.
You will learn how to increase your self awareness, monitor and adapt
your emotions at work, and create an atmosphere to improve EI.
The workshop includes a personal Emotional Intelligence Assessment,
the BarOn EQ-i®, developed by Dr Reuven BarOn, and used to test over
85,000 individuals worldwide. Participants will receive a confidential
Emotional Intelligence Report.
Measuring Emotional Intelligence provides scores in the following areas:
- Intrapersonal - self-awareness and awareness of one's own emotions
- Interpersonal - empathy toward others and how people relate to
one another - Adaptability - flexibility and openness to new ideas
- Stress management - stress tolerance and impulse control
- General mood - optimism and happiness
Who should attend:
- Human Resources professionals
- Leaders
- Managers
- Staff with an interest in developing their own Emotional Intelligence
and who want to use EQ programs to better understand and manage their emotions in the workplace
Learning Objectives:
- Understand Emotional Intelligence and how it affects your
performance at work - Case studies of high and low Emotional Intelligence in the workplace
- Examine your workplace challenges and explore EI solutions
- Monitor and adapt your emotions and behaviour at work
- Positively influence the emotions and motivations of others
- Develop Emotionally Intelligent teams
- Use Emotional Intelligence to better manage conflict situations
- Create an EI development plan
Click the start date below to register online
| Melbourne | Facilitator |
| Tuesday, 20 August 2013 | Anita Tesoriero |
| Sydney | Facilitator |
| Wednesday, 21 August 2013 | Gabrielle Droulers |
Early bird rate: $695.00 + GST; otherwise $795.00 + GST