Posts Tagged "influence"

Resistance is a normal part of any change process.  Understanding and managing it effectively can strengthen your change initiative.  Ignoring it is likely to either slow the change or worse, destroy it. Some of the most common reasons that employees resist change are: They have a low personal tolerance for change. They don’t understand the […]

Getting promoted within your work group can be a huge challenge especially if some of your former peers believe that they are entitled to the job. Common reactions can include: Overt anger where they are openly hostile towards you Undermining you in meetings Refusing to do what you ask of them Not letting you know […]

Ask most people what they love or loath about their boss, they will tell you that there is either a great deal of trust with that person or no trust at all.  Building trust is the foundation of building high performing teams. Pat Lencioni in his book The Five Dysfunctions of a Team states that […]

How many of you work with a colleague who without you saying much approach you and ask you if you are OK?  They have watched you the past couple of days and have seen that you are not your usual upbeat self.  Or, your manager backs off from asking you to stay late at work […]

Emotional Intelligence (EQ) is the ability to identify, use, understand and manage emotions in a positive way.  When it comes to well-being and success in the workplace Emotional Intelligence helps us to to stay calm under pressure and understand how our behaviour positively and negatively impacts others. It also helps us anticipate the needs of […]

Time Magazine published an interesting article about the benefits of crying at work.  This article got our attention as one of the questions we often get asked in our Difficult Conversations programs is “how do you handle it when an employee cries?” Research conducted by Anne Kreamer for her 2011 book called It’s Always Personal: Navigating Emotion in […]