Posts Tagged "management"

Ask most people what they love or loath about their boss, they will tell you that there is either a great deal of trust with that person or no trust at all.  Building trust is the foundation of building high performing teams. Pat Lencioni in his book The Five Dysfunctions of a Team states that […]

How many of you work with a colleague who without you saying much approach you and ask you if you are OK?  They have watched you the past couple of days and have seen that you are not your usual upbeat self.  Or, your manager backs off from asking you to stay late at work […]

Emotional Intelligence (EQ) is the ability to identify, use, understand and manage emotions in a positive way.  When it comes to well-being and success in the workplace Emotional Intelligence helps us to to stay calm under pressure and understand how our behaviour positively and negatively impacts others. It also helps us anticipate the needs of […]

Employee engagement works when there is a strong commitment of both an individual and team to improve their workplace according to the latest article in the Gallup Business Journal. In the article Stosh Walsh states that both managers and employees need to be involved in the action planning process.  From our experience it is often managers […]

Time Magazine published an interesting article about the benefits of crying at work.  This article got our attention as one of the questions we often get asked in our Difficult Conversations programs is “how do you handle it when an employee cries?” Research conducted by Anne Kreamer for her 2011 book called It’s Always Personal: Navigating Emotion in […]

No matter what your role is in your organisation, at some stage you are likely to be in a position to have a difficult conversation with a manager, peer, client, customer or colleague. Recently I asked a client who is struggling with a poorly performing member of his staff, why he hadn’t spoken to the […]