Posts Tagged "giving feedback"

Seth Godin, in his recent blog Burning Bridges, talks about people who in their quest to achieve their goals, can burn bridges along the way which not only damages their relationships but also their reputation.   How can managers build or repair bridges with their staff? Be approachable and encourage your staff to be open and […]

How you engage upfront with your employees prior to the performance appraisal can determine how well the conversation will flow. We have seen in our work when preparing managers on how to conduct an effective performance appraisal that the managers who take the performance review process seriously and engage early with their staff have more […]

Ask most people what they love or loath about their boss, they will tell you that there is either a great deal of trust with that person or no trust at all.  Building trust is the foundation of building high performing teams. Pat Lencioni in his book The Five Dysfunctions of a Team states that […]

How many of you work with a colleague who without you saying much approach you and ask you if you are OK?  They have watched you the past couple of days and have seen that you are not your usual upbeat self.  Or, your manager backs off from asking you to stay late at work […]

Emotional Intelligence (EQ) is the ability to identify, use, understand and manage emotions in a positive way.  When it comes to well-being and success in the workplace Emotional Intelligence helps us to to stay calm under pressure and understand how our behaviour positively and negatively impacts others. It also helps us anticipate the needs of […]

Time Magazine published an interesting article about the benefits of crying at work.  This article got our attention as one of the questions we often get asked in our Difficult Conversations programs is “how do you handle it when an employee cries?” Research conducted by Anne Kreamer for her 2011 book called It’s Always Personal: Navigating Emotion in […]